Returns
Our online store does not accept returns of products except in case that they prove them to be defective. After consultation with our company and after it has been proven that the product is defective, the return costs will be covered by our company.
Changes
It is possible to change or replace the product if there is a special reason e.g. change of size, colour or defect.
Returns or exchanges will be accepted if our company has been contacted beforehand.
For the reshipment of the product the customer is charged with the shipping cost of 8€.
Dispute Resolution
According to Regulation 524/2013, in case you have a problem that cannot be solved after contacting us or if you want to make a complaint you can resort to an ADR (Alternative Dispute Resolution) procedure through the European platform ODR (Online Dispute Resolution) at the link https://webgate.ec.europa.eu/odr https://webgate.ec.europa.eu/odr